The Detail Of Retail. The Five Essential Steps for the Perfect Customer Experience.

‘i-am’ associates have published an Insight Guide entitled ‘The Detail of Retail’. The Book is based on the invaluable perspective of Retail Guru and ‘i-am’ Director Tim Jeffrey.
The Guide highlights five essential ingredients that represent the essence of a Great Customer Experience. The list is in fact endless as is the customer’s demands in exchange for their loyalty. But here is a good place to start. Use this Guide as a checklist against your own brand experience and to hold against that of others.

‘The Detail of Retail’ is available from the ‘i-am’ Shop for £5.00 (+ £3.00 p&p)

Alternatively order ‘The ‘i-am’ Yellow Book – Quotes and Images from a New Perspective’ for £18.00 (+ £3.00 p&p) and receive a FREE copy of ‘The Detail of Retail’

Visit the ‘i-am’ Shop HERE for more images and information.


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